Refund Policy

🔁 Refund Policy

We accept returns within 30 days of delivery for unused items in original packaging.

If your item arrives damaged or defective, please contact us within 7 days with photo or video evidence.

Refunds are issued to the original payment method once the return is received and inspected.

Shipping fees are non-refundable.

Refund Policy

We want you to be completely satisfied with your purchase from Brunae. If for any reason you are not satisfied, we offer a 30-day return policy.

Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

You have 30 days from the date of delivery to request a return.

Non-Returnable Items
For hygiene and safety reasons, certain personal care products may not be eligible for return if they have been opened or used.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and applied to your original method of payment within several business days.

Shipping Costs
Original shipping costs are non-refundable. Customers are responsible for return shipping costs unless the item arrives damaged or defective.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging.