Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–3 business days.
Once shipped, delivery times vary by location and carrier. Tracking details are provided once your order ships.
Can I cancel or change my order?
If your order has not yet shipped, contact us as soon as possible and we’ll do our best to help. Once an order has shipped, changes or cancellations may not be possible.
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging.
To start a return, contact us at r73735408@gmail.com with your order number.
Are the LED lights safe to use?
Our LED lights are designed for indoor decorative use and should be installed according to the included instructions.
They are not intended for medical, therapeutic, or professional lighting applications.
Do the lights get hot?
LED lights produce minimal heat under normal use. Always ensure proper ventilation and avoid covering the lights while in use.
Are these lights waterproof?
These LED strip lights are designed for indoor use only and are not waterproof unless specifically stated on the product page.
Will the adhesive damage my walls?
The adhesive is designed for smooth, clean surfaces. Results may vary depending on surface type and paint condition. We recommend testing a small area before full installation.
What surfaces work best?
Smooth, clean, dry surfaces such as:
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Painted walls
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Wood
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Glass
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Metal
Textured or dusty surfaces may reduce adhesion.
Do the lights come with a warranty?
If your product arrives damaged or defective, contact us within 7 days of delivery and we’ll assist with a replacement or solution.
How can I contact customer support?
Email us anytime at r73735408@gmail.com.
We typically respond within 24–48 hours on business days.
Do you make medical or health claims?
No. Our products are decorative lighting products only and are not intended to diagnose, treat, cure, or prevent any condition.